We learn your business
One conversation. Your services, your prices, your hours, how you want calls handled; we take it from there.
About
AnswerAI builds AI receptionists by hand, one business at a time, for service businesses across North America.
AnswerAI was founded by Nick Lovett and is operated by Lovett Ventures Inc., from Calgary, Alberta. We build AI receptionists industry by industry, scripted and tuned against one business at a time rather than configured from a template. Real businesses are using and loving AnswerAI every day. Now it's your turn: start a free pilot and hear it answer your own line.
Start free pilotFree pilot. No call limit. About 14 days to a working line.
Our Values
Five things, and four of them cost us money on purpose. A short client list caps growth, hand-building caps throughput, and building on the newest models costs more per call than running the cheapest one that technically works.
Bad AI is worse than no AI
A caller who reaches a clumsy bot has already decided something about the business, and nobody gets to correct it afterwards. Voicemail at least tells the truth about itself. That makes a mediocre AI receptionist the one option on the list that actively costs a business something, which is why we would rather turn a build down than ship a weak one.
Built by hand
Every receptionist is scripted, configured and tuned against one business: its hours, its services, its rules about what may and may not be said on a call, and who a call escalates to. No drag-and-drop builder, no generic flow inherited and hoped to fit. The edge cases are the work, and the edge cases are what a template has never seen.
Frontier models, evaluated before we switch
We build on frontier models rather than whatever is cheapest to run in the background; voice quality and judgement under an unusual question are the two things a caller notices immediately, and both come straight off the model. We do not swap one in the day it launches, either. A model change is tested against calls a receptionist already handles before it goes near a live line.
A short list of clients
We take on a small number of businesses at a time. This is a constraint on growth and it is meant to be: a receptionist that is genuinely tuned to one business takes attention that cannot be spread across fifty simultaneously.
Every number carries its window
No figure appears on this site without the period and the scope it covers attached to it. That is why the numbers below say "one location, one month" and "fifteen weeks, one location" instead of standing alone, and it is why there is no lifetime call total anywhere on this page; we don't have one we can defend the composition of yet.
Why is it built this way?
Because a bad AI receptionist costs a business more than no receptionist at all. That one belief decides everything else here: how many clients we take, which models we build on, and why every line is built by hand instead of generated from a form.
A caller who reaches a clumsy bot has already decided something about the business, and nobody gets a chance to correct it. They do not file a complaint. They hang up, call the next name on the list, and tell people. Voicemail is at least honest about what it is: a customer who hears a beep knows exactly where they stand. A receptionist that sounds like it understands and doesn’t is the only option on the list that leaves the caller worse off than silence would have.
There is a great deal of slop shipping right now: thin wrappers, stock voices, flows nobody tested until a customer found the hole in one. It is cheap to produce and it is why so many people have already had a bad experience with an AI on a phone. The problem with that is not the technology. It is that nobody sat with the business long enough to learn which calls it cannot afford to get wrong.
So the work is deliberately slow. Every build starts with a conversation about how a phone actually behaves: when calls get missed, what callers ask for in their own words, and what a receptionist is not allowed to say on the business’s behalf. Nick takes that call himself, on every pilot. What comes out of it is a set of rules, and everything the line does is one of them, which is what makes it fixable rather than something to hope about.
It is the only version of this worth putting a name on. That is what AnswerAI is built around.
Nick LovettFounder, AnswerAI
Our Process
Four steps and about fourteen days. We learn your business in one conversation, we write the receptionist against that business by hand over one to two weeks, you forward your existing line with a single code, and then we review every call for as long as it runs. Most of the fourteen days is us working, not you waiting.
We build your receptionist
We write it on your actual business, not a template. Every service, every price, every policy, in your voice. You hear it before it ever touches a real customer. Takes about 1–2 weeks.
You forward your line
One code on your existing phone. Same number your customers already have; nothing changes for them. Live in under a minute.
We run it and keep tuning
Every call reviewed, every rough edge fixed. You watch it all in your own dashboard. It gets better every week.
Start free pilot
Step one takes about ten minutes.
What actually runs the call?
Six layers, named. A forwarded phone line, a voice platform that is SOC 2 Type I and II audited and HIPAA compliant, a frontier model, a prompt and knowledge base written by hand for your business, connections into the software you already run on, and a record of the call held under retention settings you control.
The line
InboundYour existing business number, conditionally forwarded.
One code on the phone you already have. Your number stays yours; we never issue a caller a new one to learn.
The voice platform
AuditedAn enterprise voice platform, hosted in the United States, that carries the call.
SOC 2 Type I and Type II audited. HIPAA compliant, with a BAA signed at no additional fee. GDPR compliant. Its certificates are published through a public trust centre.
The model
FrontierA frontier model, evaluated against your rules before we switch to it.
Not the cheapest model that will hold a conversation, and not a new one the day it launches either: a model change is tested against calls your receptionist already handles before it goes near your line. AnswerAI trains no models of its own; the agent is governed by a written prompt and a knowledge base, never by training on your calls.
The rules
Hand-writtenA structured prompt and knowledge base, hand-written for your business.
Your services, your prices, your policies, your escalation path, and the things that may not be said on your behalf. This is the layer a template builder hands you blank.
Your tools
IntegrationsThe calendar, CRM, payment and messaging software you already run on.
Where your software has an endpoint for it, the booking gets written, the customer gets created, the deposit gets taken and the note lands where your team will see it, before the caller has hung up. Where it doesn't, the call still ends resolved: details captured, request relayed, a person notified. How deep the write goes varies by tool, and we tell you which one yours is before you sign anything.
The record
Your controlsTranscript, recording and log, held on the voice platform, under settings you control.
It lives on the voice platform, not on AnswerAI's servers, and you hold full admin access to all of it, including the prompt. Retention is configurable per agent from 1 day to 2 years. Storage is per-agent too: everything, exclude PII, or basic attributes only. Recordings are served over signed URLs.
What it never does
- AnswerAI stores no call recordings or transcripts on its own servers; the record sits on the voice platform, under the retention window you set.
- AnswerAI has no access to your EMR, patient records or client files.
- No data is used for marketing, advertising, resale, analytics or model training.
- Routing metadata (call IDs and agent IDs) is auto-purged within 24 hours.
- Every call opens with a verbal AI disclosure. It is on by default and cannot be turned off.
How is this different from a template builder?
A template builder hands you an empty flow and a settings screen; the work of deciding what the receptionist should say is still yours, and it happens after launch, on live calls. We do that work first, by hand, which is why every rule our receptionist follows is one the business owner wrote down, and why a wrong answer is a rule we change that afternoon instead of a model you wait around to improve. The difference shows up in six specific places. The seventh row is the one a template builder wins, and it wins it outright.
| A template or bundled agent | Built by hand | |
|---|---|---|
| Where the words come from | A template you inherit and fill in, or a flow generated from your CRM fields. | Written from a conversation about your business, by hand, before anything is configured. |
| Who finds the edge cases | Your customers, live, on a real call. | We do, in the build. Then you do, in the pilot, by trying to break it. |
| What it is measured on | Booking rate, which is why a bundled agent will book a caller it should be sending elsewhere. | Whether the call was handled the way you would have handled it, including when the right answer is 'go somewhere else, now'. |
| How a change gets made | A support ticket, or a settings screen that doesn't expose the thing you want changed. | You say what sounded wrong. It is a rule, so we change the rule. |
| Which model runs it | The platform's pick, not yours: one decision made for every customer on it at once. | A frontier model, evaluated against your rules before we switch to a newer one. |
| What happens after launch | You own it. The dashboard is yours; whether anyone listens back to the calls is up to you. | Every call reviewed, every rough edge fixed, on a deliberately short client list. |
| Where a template builder wins | Speed and price. You can have something answering this afternoon, for a fraction of what a hand-built line costs, and configure it yourself with nobody in the loop. | Neither. It is two weeks and a conversation before anything answers, and it costs more, which is only worth it if the calls are worth getting right. |
Who is running an AnswerAI receptionist today?
Real businesses, published as case studies rather than logos. Each card carries one figure with the window it covers, and where a case is still inside its measurement window, the card says so instead of showing a number. Every card opens the full study, and all of them live on the results page.
Med-spa & medical aesthetics
Sucré Body Sugaring & Medical
- 340
- calls answered · one month
Landscaping, snow & lawn care
Lammer Enterprises
- 80
- calls answered · April 21 - August 6, 2026
Mobile car detailing
Vantage Car Wash & Detailing
- Coming soon
- figures when the window closes
The quickest way to judge any of this is to hear a line built for your own business and try to break it yourself.
Start free pilotWe would rather build one AI receptionist that is genuinely excellent than fifty that technically work, which is why AnswerAI takes a short list of businesses at a time instead of a waiting list.
Questions about the company and the build
Nick Lovett, founder. AnswerAI is operated by Lovett Ventures Inc. Nick takes the first call on every pilot himself; there is no scheduling widget and no sequence of emails between you and a conversation.
The head office is in Calgary, Alberta. We build for service businesses anywhere in North America; the work is a scripted, tuned line and a phone number, so a client's city changes what goes into the script, not whether we can build it. The named clients on this page happen to be Calgary businesses because that is where the company started, and each receptionist was built against how that business's phone actually behaves rather than against a persona.
We do, by hand, against your rules. You hand over hours, services, pricing rules, the questions you field most, and how a call should escalate and to whom. Everything the line does on a call is something you decided it should do, which means anything it gets wrong is a rule to change rather than a model to hope improves.
About 14 days from the first conversation to a line that answers. Roughly ten minutes of that is your time in step one, one to two weeks is us building against your rules, and under a minute is you forwarding your line.
Your hours, your services, your pricing rules, the questions you get asked most, and how a call should escalate and to whom. If you want it writing bookings, access to your booking software. That is the whole list.
No. You forward the number you already have with one code entered on your existing phone. Your customers keep calling the number they already know and nothing about it changes for them.
It becomes a rule change. Every rule the receptionist follows is one you gave us, so a wrong answer is something we rewrite rather than a model behaviour you have to wait out. That is what the pilot is for: you call it, you try to break it, and we fix what breaks.
On the voice platform's servers in the United States, not in Canada. Retention is configurable per agent from 1 day to 2 years, and per-agent storage can be set to everything, exclude PII, or basic attributes only. AnswerAI's own database holds routing metadata only and purges it within 24 hours.
No. AnswerAI trains no models. The receptionist is governed by a written prompt and a knowledge base, and your call data is not used for marketing, advertising, resale, analytics or model training.
A short list at a time, deliberately. A receptionist tuned to one business takes attention that cannot be spread across fifty at once, so growth is capped by how much building can be done properly rather than by how many contracts can be signed.
There is no price on this site, because the answer depends on what the line has to do for your business. The pilot is free, there is no call limit during it, and at the end you either keep it and start paying or walk away owing nothing.
Find out whether we should build yours
A free pilot is a working receptionist on your services, your hours and your rules, with no call limit while you test it. At the end you keep it and start paying, or you walk away owing nothing.
Start free pilot