AnswerAI — Service Terms

1. The Service

AnswerAI supplies an AI-powered telephone reception service. For each covered location or phone number, the Service answers inbound calls and handles callers as configured for your business. Depending on your configuration, this may include:

• answering calls 24/7 or outside your staffed hours
• answering caller questions about your services, pricing, hours, location, and policies
• capturing enquiry and booking intent along with caller details
• sending callers a link, message, or other follow-up by text
• taking messages and callback requests
• recording call analytics and transcripts to your dashboard

Each covered location is provisioned with its own agent, configured to that location's phone number and information.

Configuration is specific to you. What your agent says, what it will and won't discuss, and how it routes callers are all set during onboarding and can be adjusted over time. Where the Service integrates with third-party systems you use, its capabilities are limited by what those systems permit.

2. Support and Changes

Your monthly fee includes ongoing monitoring of the Service, support, and reasonable configuration adjustments as your business changes — updated pricing, hours, services, promotions, and similar.

We monitor Service availability and will act to restore the Service if an interruption occurs. Support is provided on a commercially reasonable, same-business-day basis.

We may improve or change how the Service works over time. We won't materially reduce the functionality you're paying for without notice.

3. Fees and Billing

Your rate is set out in your order form, agreement, or subscription checkout.

Fees are billed monthly in advance by pre-authorized charge to the payment method on file, unless agreed otherwise in writing. Fees are exclusive of applicable taxes; GST is added where applicable.

Where your arrangement covers more than one location, each location is billed from its own go-live date, prorated for the balance of the then-current billing period.

If a payment fails, we will let you know and may suspend the Service if it remains unpaid after a reasonable period.

4. Term and Cancellation

Your initial term is set out in your agreement or checkout. After the initial term, your subscription renews month-to-month until either party gives thirty (30) days' written notice. Email counts as written notice.

Either party may end the arrangement for a material breach that remains uncured thirty (30) days after written notice. On termination, we will cease the Service and you will pay any fees accrued to the date of termination. Fees already paid for the current period are not refundable except where we have failed to supply the Service.

5. Your Responsibilities

• Accurate information. Provide accurate, current information for each location — services, pricing, promotions, hours, links, and policies — and tell us when it changes. We configure the Service using what you supply, and we are not responsible for responses that are wrong because that information changed or was incorrect. On notice, we will correct the configuration on a same-business-day basis.
• A point of contact. Designate at least one contact per location for configuration matters.
• Access and cooperation. Provide the cooperation and access needed to provision and maintain the Service, including call forwarding from your existing telephone number.
• Call recording notice. The Service records and transcribes calls. You are responsible for any notice, disclosure, or consent required at your location under applicable law, and for confirming that call recording is appropriate for your business.
• Lawful use. Don't use the Service for anything unlawful, deceptive, or abusive, and don't use it to make or facilitate unsolicited outbound calls or messages.

6. Data, Privacy and Confidentiality

The Service records call audio, transcripts, and analytics to support your reporting and to operate and improve the Service.

Where your business handles health information or other sensitive categories, identifiable information remains within our call-processing environment, governed by our provider's data-processing and business-associate terms, and only de-identified analytics are written to your dashboard.

Caller data belongs to you. We will not sell it. On request after termination, we will delete or return your data within a reasonable period, subject to any records we're required to keep.

Each party will keep the other's non-public business information confidential and use it only to perform this arrangement.

7. Service Availability and Liability

The Service is provided on a commercially reasonable-efforts basis and is not warranted to be uninterrupted or error-free. It depends on third-party telephony, AI, and hosting providers.

The Service supplements your business — it is not a substitute for emergency services, and it should not be relied on to handle urgent or emergency calls.

To the maximum extent permitted by law, our total liability is limited to the fees paid for the affected location in the three (3) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages, including lost bookings, lost business, or lost revenue.

8. General

These terms are governed by the laws of the Province of Alberta, Canada.

We may update these Service Terms from time to time. If a change materially affects you, we'll give notice before it applies to your subscription. Your negotiated commercial terms won't change without your agreement.

We may assign this arrangement to an affiliate, to an entity under common control, or in connection with a reorganization or sale of substantially all of the assets of the AnswerAI business, on written notice.

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