Jobber meters its own receptionist by the conversation. That changes what a busy month costs.
Jobber is the system of record for a large share of smaller home-service companies, and it ships its own AI Receptionist: included on the Plus plan, and metered by conversation on every plan below it. That pricing mechanic is the most useful thing to understand before you compare anything else, because it decides what your busiest month costs rather than your average one.
What is Jobber, and who runs on it?
Jobber is field service management software for small home-service businesses: quoting, scheduling, invoicing and client records in one place. Its users skew smaller and earlier than ServiceTitan's: landscapers, cleaners, handymen, small plumbing and electrical outfits, often owner-operated with one to five crews.
That size is the whole context for the phone. In a company this size the person who answers the call is usually also the person on the roof, under the sink, or driving between jobs. There is no front desk to miss the call, because there is no front desk.
It also means the economics are unforgiving in a specific way: one missed call is a meaningful share of the week's revenue, and the owner cannot solve it by hiring, because a receptionist costs more than the calls are individually worth. That is the gap every product in this category is aimed at, Jobber's own included.
What gap does Jobber leave?
The same one every field service system leaves: it organises the work beautifully and it cannot pick up. For an owner-operator the gap is not a staffing problem, it is a physics problem: you cannot quote a bathroom and answer a call at the same time, and the call does not wait.
Jobber clearly agrees, because it now sells a receptionist. What is worth reading carefully is how that product is priced, since the pricing tells you what it is optimised for.
On Jobber's own help documentation, read August 12, 2026, the Receptionist is included on the Plus plan with unlimited usage. On the plans below it, it is $29 per month including 30 conversations, and $0.79 for each conversation after that. Conversations tagged spam or 'no conversation' are not counted.
That is a fair and transparent model, and it has a consequence worth thinking about before you buy: a metered line costs you the least in the months you need it the least. Thirty conversations is roughly one a day. A landscaping company in May, or a plumber during a cold snap, is not having one conversation a day, and the month where the phone finally pays for itself is the month the bill moves.
What does Jobber's API actually allow?
Jobber’s API is GraphQL and its mutation list is not enumerated publicly, so the depth is agreed with you against your own account rather than promised in advance. What is confirmed: a single GraphQL endpoint, OAuth 2.0, webhooks per app, and named objects including Client, Job, Request, Visit, Quote and Property.
Not publicly documented; we are not claiming a depth here
Jobber's API is GraphQL over a single endpoint at api.getjobber.com/api/graphql. Its documentation names the objects an app can work with (Client, Job, Request, Visit, Quote, Property, Invoice, Assessment) and states that the field list changes continuously, directing developers to an authenticated GraphiQL session for the current schema. Mutations are therefore not readable from outside an authenticated account, so we cannot cite a create endpoint by name the way we do for ServiceTitan or Open Dental. One useful thing is public and confirmed: private integrations built for specific Jobber accounts require no app review unless they connect to more than five paying accounts, which makes a single-company integration considerably less bureaucratic than the marketplace path.
We would rather publish nothing here than publish a guess. Prospects read these pages aloud on sales calls, and a capability we cannot evidence is the one mistake on this site that costs more than the page earns. Ask us on the first call and you will get a straight answer about Jobber.
What that means for your build
For a Jobber company the practical build is usually the same whether or not the write-back lands: the agent answers, qualifies the job, captures the address and the problem, and gets the request into your hands immediately. Where a write into Jobber is available for your account we will use it and tell you so. Where it is not settled yet, the request arrives by webhook and text within seconds of the call ending, which is what an owner-operator on a roof actually needs.
What it will not do
- Quote a job. Home-service pricing depends on what is actually there, and a number given on the phone is a number you have to walk back at the door.
- Promise a specific crew or a specific hour without your scheduling rules. It offers what you have told it it can offer.
- Commit to a same-day visit in a busy week unless you have set that rule. Overbooking is the one failure mode that costs more than a missed call.
What does a call to an owner-operator sound like?
A caller who wants a price, a job that cannot be priced over the phone, and an owner who is fifteen feet up a ladder. The agent's job is to make the visit happen without inventing a number.
An example call: composite, not a recording
A homeowner calls a two-crew landscaping company in mid-May, which is the month that makes the year. The owner is on site with a mower running.
- Caller
Hi - I'm looking to get a quote for weekly lawn maintenance, and maybe the hedges done once.
- Agent
Happy to get that started. Whereabouts are you, and roughly how big is the property - is it a standard city lot or something larger?
Qualifying on the two things that decide whether the job is worth a visit: zone and size. - Caller
Just off Elbow Drive. Standard lot, but the back's on a slope.
- Agent
Good to know - the slope changes what crew we send, so I've noted it. What's a rough price? I can't give you one, because it depends on what we see. What I can do is get someone out to look this week.
The refusal comes before the caller has to ask twice, which reads as competence rather than evasion. - Caller
That's fine. Thursday?
- Agent
Thursday works. I'll get you confirmed and Dave will have your address, the slope note and the hedge request before he arrives.
The request lands as a Jobber-shaped record with the qualifying detail attached, rather than as a voicemail saying 'call me back'.
A qualified quote request with the site detail that decides the crew, captured at 11:40am on a Tuesday in May, while the owner was running a mower and could not have answered.
A receptionist metered by the conversation is cheapest in the months your phone barely rings and most expensive in the week it finally pays for itself, which is the opposite of how you would price it if you were the one answering.
If you are on Jobber's Plus plan the bundled receptionist is already paid for and worth trying first. If you are not, the number to check is what your busiest month looks like at $0.79 a conversation.
Start free pilotQuestions Jobber users ask
If you are on the Plus plan, it is included with unlimited usage and you should try it first; it is already paid for and we will tell you that rather than sell against it. The comparison gets real on the plans below Plus, where Jobber's own documentation prices it at $29 a month for 30 conversations and $0.79 per conversation after that, read August 12, 2026. Thirty conversations is about one a day. If your season means eight calls on a Monday in May, that is the month worth modelling before you choose.
We are not claiming that here, and the reason is specific: Jobber's API is GraphQL and its documentation does not enumerate mutations publicly, directing developers to an authenticated session for the current schema. So we cannot cite a create endpoint by name the way we do for ServiceTitan or Open Dental, and we would rather publish nothing than publish a guess. What is confirmed is that private integrations for a single company need no app review under five paying accounts, which makes settling this for your account a short conversation rather than a marketplace process.
The request reaches you within seconds of the call ending (by text, email, or into whatever channel you already watch) with the address, the job type and the qualifying detail captured. For an owner-operator that is most of the value: the difference that matters is not whether a record appears in Jobber automatically, it is whether you found out about the job at 11:40am or at 7pm when you finally checked voicemail.
No, and that is deliberate. Home-service pricing depends on what is actually there (the slope, the access, the age of the fittings) and a number given on the phone is a number you have to walk back in person. The agent captures what decides the price and gets you in front of the job. Refusing to quote is the behaviour that protects the relationship, not the one that costs you it.
Try it against your busiest Monday
The free pilot is about fourteen days to a working line with no call limit, which means the busy week costs the same as the quiet one. Call it, ask for a price, and listen to how it declines.
Start free pilotLast updated .