Jane authorises integrations per practitioner, not per clinic. That is the right shape for a shared front desk.
Jane's Developer Platform publishes a clear set of endpoints (appointments, patients, staff members, treatments, disciplines, locations) behind an approved-partner programme and an OAuth flow where the practitioner, not the clinic, grants consent. For a multi-disciplinary clinic where a physiotherapist, a massage therapist and an acupuncturist share one front desk and emphatically do not share charts, that permission model matters more than the endpoint list.
What is Jane, and who runs on it?
Jane is practice management software for allied health: online booking, scheduling, charting, intake forms, insurance and payments. It was built in North Vancouver and is the default system for a large share of Canadian physiotherapy, chiropractic, massage and multi-disciplinary clinics.
The defining structural feature of a Jane clinic is that it is several practices sharing a building. A physio, an RMT and a chiropractor may work under one roof, one booking page and one front desk, while remaining separate practitioners with separate patient relationships and separate professional obligations about records.
That shows up on the phone constantly. A caller does not ring 'the clinic' for an abstract appointment; they ring wanting Thursday with a specific practitioner, or they ring not knowing which discipline they even need, which is the harder call and the one most likely to be handled badly.
What gap does Jane leave?
Jane runs the bookings and does not answer the phone, and in a multi-disciplinary clinic the front desk is the busiest shared resource in the building. One person is checking in a patient, processing a claim, and answering for four practitioners at once.
Late cancellations are the sharpest cost. Allied health runs on repeat visits booked in blocks, and a cancellation two hours out leaves an hour of a practitioner's day empty with no realistic way to fill it: the person best placed to call the waitlist is the practitioner, and they are with a patient.
The other gap is the triage call. Someone with lower back pain does not know whether they need physio, massage or chiro, and the quality of that first answer determines whether they book at all and whether they book the right thing. Handled badly it produces a wasted appointment and a patient who concludes the clinic did not help.
None of this is a criticism of Jane. It is practice management software of a genuinely high standard. The phone sits outside it.
What does Jane's API actually allow?
Appointments, patients, staff members, treatments, disciplines, locations and company are all published endpoints on Jane's Developer Platform. What the documentation does not state is whether the appointments endpoint supports creation, so we are publishing the endpoint and not a booking claim.
Partly verified against the vendor's own API reference
| Capability | In Jane’s API | Endpoint |
|---|---|---|
| Read appointments | Yes | /api/2026-01-01/appointments |
| Read practitioners | Yes | /api/2026-01-01/staff_members |
| Read treatments and disciplines | Yes | /api/2026-01-01/treatments, /disciplines |
| Read patients | Yes | /api/2026-01-01/patients |
| Read locations | Yes | /api/2026-01-01/locations |
| Create an appointment | Not stated in the docs | - |
| Open to any developer | Approved partners only | - |
Read from Jane Developer Platform documentation on August 12, 2026. APIs change; this is what the index listed that day.
What that means for your build
Two constraints shape every Jane build and both are Jane's rather than ours. Access requires approval as a Technology Partner with credentials Jane provisions, so this is not something any vendor switches on unilaterally. And authorisation is per practitioner through OAuth 2.0 PKCE with practitioner consent, which means in a shared clinic the agent's reach is exactly the set of practitioners who have granted it, and adding a practitioner is their decision rather than an administrator's. Where booking is not available to us, the agent triages, quotes the right practitioner's availability and sends your Jane booking link mid-call.
What it will not do
- Diagnose, or tell a caller which condition they have. It can ask what hurts and route to the right discipline; it cannot assess.
- Access a practitioner's patients without that practitioner's consent. Jane's OAuth flow makes this structural rather than a policy we are asking you to trust.
- Confirm what a patient's extended health plan covers. Coverage depends on the plan and the practitioner's designation, and a wrong answer becomes a billing dispute.
- Be switched on by us alone. Jane approves partners; that is their gate and it is a reasonable one.
What does the 'I don't know who I need' call sound like?
A caller describing a symptom and asking the clinic to choose for them. Getting this right is worth more than the booking, because the wrong discipline produces a wasted visit and a patient who does not come back.
An example call: composite, not a recording
Someone calls a multi-disciplinary clinic with lower back pain and no idea which practitioner they need. This is the most common first call these clinics take.
- Caller
I've had lower back pain for about three weeks. I don't really know if I need a physio or a massage or what.
- Agent
That's a common one and I can help you get to the right person - I can't assess it myself. Did it start with a specific incident, or did it come on gradually?
Declining assessment in the first sentence, then asking the routing question rather than the clinical one. - Caller
Gradually. I started a new desk job about a month ago.
- Agent
That's useful. For gradual onset with a postural component our physios usually see people first and refer across if massage would help alongside. Rob has Thursday at 4:15 or Monday at 9:00.
Routing on the clinic's own rule, not on the agent's opinion, and quoting the right practitioner's real availability. - Caller
Thursday. Does my insurance cover it?
- Agent
That depends on your plan and your physio coverage specifically, so I won't guess - I've flagged it and reception will confirm before Thursday. Bring your plan details and we'll sort it then.
The refusal that protects the desk. A coverage figure invented on the phone becomes a billing dispute at checkout.
A new patient routed to the right discipline on the clinic's own rule, booked with the practitioner who suits the presentation, and the insurance question sent to someone who can actually look it up.
Jane asks the practitioner for consent rather than the clinic, which means an integration in a shared practice reaches exactly the practitioners who agreed to it - a permission shape that matches how allied health actually works and that almost no booking software gets right.
If your front desk is answering for four practitioners at once, the call worth fixing first is the one where the caller does not know which of them they need.
Start free pilotQuestions Jane clinics ask
We are not claiming that, and the reason is precise. Jane's Developer Platform publishes /api/2026-01-01/appointments as an accessible endpoint, but its documentation does not state whether that endpoint supports creation, and access requires approval as a Jane Technology Partner. Publishing the endpoint is honest; publishing a booking claim from it would not be. That exact distinction, an endpoint existing versus a capability being confirmed, is the one this site got wrong on Vagaro once, which is why we now hold the line on it.
It means access follows the practitioner rather than the clinic account. Jane's integrations use OAuth 2.0 PKCE with practitioner authorisation, so an integration reaches exactly the practitioners who have granted it and no others. In a multi-disciplinary clinic that is genuinely the right shape: your RMT's patient records are not your chiropractor's to share, and the permission model reflects that instead of working around it. Adding a practitioner is their decision, not an administrator's.
By routing on your rules, not its own judgment. It asks whether the onset was sudden or gradual, whether there was an incident, how long it has been going on (the questions that determine discipline rather than diagnosis) and then offers the practitioner your clinic has decided should see that presentation first. It does not assess, and it says so. Getting this right is worth more than the booking itself, because the wrong discipline produces a wasted visit and a patient who quietly concludes you could not help.
Jane publishes SOC 2 Type 2 certification and data centres in Canada, the US, the UK and Australia, and states compliance with HIPAA, PIPEDA, GDPR and PCI, read from their security page on August 12, 2026, so for Jane itself a Canadian region exists. Our side is separate and should be asked about separately: our call data is stored in the United States, stated up front so a reviewer can rule on it in one reading. For a clinic with provincial health-information obligations that is a conversation to have explicitly before signing.
Hear it route a back-pain call correctly
The free pilot is about fourteen days to a working line with no call limit. Call it describing a symptom you have not named, and listen to which practitioner it sends you to and why.
Start free pilotLast updated .